Rules for every channel
Always on Stop every sequence when the contact repliesAlways on Stop every sequence on opt-outAlways on Check suppression list before every send
WWhatsApp Business PlatformProvider not configured
Opt-in required for marketing templatesAlways on
Approved templates outside the 24-hour windowAlways on
Max marketing templates per contact / week
Auto-reply when a customer writes in
@EmailProvider not configured
Unsubscribe link + List-Unsubscribe headerAlways on
Sender domain authenticated (SPF, DKIM, DMARC)Not verified
Max marketing emails per contact / week
Suppress after hard bounceAlways on
SSMSProvider not configured
DLT-registered header and template onlyAlways on
Promotional SMS to DND numbers blockedAlways on
Max promotional SMS per contact / week
Add “Reply STOP to opt out”
VVoice & AI callsProvider not configured
National DND / NDNC scrub before every callAlways on
AI disclosure in the first sentenceAlways on
Calling window
Transfer to human on requestAlways on
Message templates
Sample data| Template | Channel | Category | Language | Approval | Used in |
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